Refunds and Credits

If eligible, here’s how refunds roll out:

• Refunds usually process back to your original payment method within 7-14 business days, depending on your bank.
• Alternatively, you can opt for travel credits added to your Voya account, valid for future bookings for up to 12 months.
• If refunds take longer than expected or you have questions, get in touch with Voya support who will help track and resolve any issues.

Ensuring a hassle-free refund is part of our commitment to you.