How Voya Ensures Traveler Safety – Voya

At Voya, your safety is our #1 priority. We’ve built multiple layers of protection so you can focus on enjoying your trip worry-free:

Verified Travelers: Everyone on Voya goes through a verification process—email confirmation, optional ID upload, and profile checks—to ensure trusted, genuine community members.
Trusted Trip Leaders: Each trip is guided by experienced local leaders who know the area inside out and are trained in traveler safety and first aid.
Group Size Controls: Trips have capped group sizes to keep things manageable and comfortable. Smaller groups mean better attention and safety.
Clear Community Guidelines: We foster a respectful, inclusive environment through rules that everyone agrees to follow, promoting positive interactions.
Emergency Protocols: We have a strict plan in place for different scenarios—medical, security, or natural emergencies—so help is timely and effective.
24/7 Support: Our support team is always reachable before and during your trip for any concerns or quick assistance.

Your well-being guides every part of our service.