Liability and Responsibilities – Voya

Voya acts mainly as a platform connecting travelers with group trips and local trip leaders. While we strive to ensure accurate information and safe experiences, certain risks inherent in travel exist.
Travelers accept personal responsibility for their safety, health, and belongings during trips.
Voya is not liable for losses, damages, injuries, or delays caused by third parties, local providers, or factors outside our control.

We aim to resolve any disputes amicably through our support channels.
If necessary, disputes can be escalated through binding arbitration or legal processes in accordance with the jurisdiction specified in Voya’s legal terms.