Cancellation and Refund Policies

Cancelling your trip is sometimes necessary—here’s how we handle it fairly:

• Cancellation by traveler:
  • Cancellations made prior to the cancellation deadline typically receive a full or partial refund, depending on timing and trip terms.
  • Cancellations after the deadline may forfeit the deposit or full trip amount.
  • Requests must be made via your Voya account or customer support.
• Cancellation by Voya:
  • If Voya cancels the trip due to low enrollment or unforeseen issues, a full refund or credit is offered.
  • Alternative trips or options may be suggested when available.
• No-shows: Travelers who fail to join without notice forfeit payments.
• Refund processing: Approved refunds are processed back to your original payment method, typically within 7-14 business days. Travel credits can be offered as an alternative in some cases.